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Financial Services
Royal Bank of Scotland

Andrew had a fantastic story to tell, delivered it in a very engaging way, and the feedback was extremely positive. A great impact!

Legal & General Assurance Society Limited

Charming and personable! Andrew was accommodating and very professional in his area of expertise.

Arch Reinsurance

A big thank you for your presentation and the insights you provided our team! The feedback was very positive and I felt you connected well with our team. And this is a tough to please crowd! I was also personally captivated by your message and thoroughly enjoyed the presentation.

United Utilities

Andrew McMillan was superb. I really enjoyed all of the guest speakers but, in particular, Andrew. I felt his session offered much more of a real life experience. Andrew McMillan was very inspiring.

National Grid

You joining us and sharing your experiences really made a difference, especially with our long tenured staff as they really felt hearing a credible voice from outside the organisation has given them confidence that the journey we are on is the right one.

Institute of Water

Thank you for arranging for Andrew McMillan to speak at our Annual Conference in Manchester earlier this month. Feedback on the Keynote has been very positive and delegates enjoyed Andrew’s presentation style as well as the insight he gave us into his vast experience, mainly at John Lewis.

Welsh Water

It was great to have you join us at our leadership conference last week. All the feedback on the delegate forms was very positive – with your independent perspective and “call to arms” for customers being particularly well received.

Retail and Leisure
Michael Kors

Very personable and down to earth. Good balance of business case studies and personal experiences to bring customer service alive. Our teams really enjoyed the session and we have received such positive feedback it was great.

King’s Road Retail Group

Many thanks Andrew, you were fabulous, very interesting and inspiring and I’ve had some very positive feedback from the retailers which is great.


Excellent, not only in his presentation but also in how easy it was to work with him. The content was precisely what we wanted!


The content that you provided for our Salon Owners and Managers was superb and the feedback has been extremely positive. Our salons LOVED your talk and found it extremely informative and engaging.

Spa Life

Many thanks for your presentation yesterday, everyone seemed to enjoy it and the fun element made a fitting closing experience for Spa Life. In fact, in all the years we've been running Spa Life there has never been a bigger audience for the closing keynote session.

Lawn Tennis Association

The feedback from your session was excellent and I know form chatting to coaches that the message really resonated with them.


The conference was a great success and the feedback from our clients about your inspiring session was fantastic. It has given us all much to think about; and in particular it has reminded us to think deeply about just why we do this and what the outcomes are for our customers and their students.

UK Active

It was an absolute pleasure to work with Andrew. The session went down really well and we have had so much positive feedback. I especially appreciate his effort to tailor the session for our audience. Andrew blew the audience away and we have had fantastic feedback. Wonderful professional, practices what he preaches. Excellent customer service.


28 years in Customer Service - I think anyone interested in this session could have stayed on and listened to Andrew for another few hours. I really enjoyed this session - he is a great speaker and again brought some interesting stories to the table on customer service experience from BA to Virgin - highly recommend to bring him back. Excellent, some fantastic examples and an intelligent and well-spoken speaker.

Coach Marque

Andrew was excellent in his delivery and audience engagement. The presentation was relevant to the industry with a good mix of business theory and practicable examples.


Thank you so much for speaking on Wednesday evening - the conversation carried on for a couple of hours after you left. People were particularly struck by your slide 'hire for attitude - fire for attitude' so I had a queue of people wanting to talk to me about this. You were also referenced a lot at our meeting, the following day, so clearly you went down well.


The feedback from our delegates was fantastic. Your session was by far the most popular of the day.


It was a pleasure working with you. The content was perfectly applicable to our audience and delivered in a particularly engaging manner. For many dealers your presentation was the most thought provoking of the event.


Many thanks for this and for the day itself – everyone raved about the presentation afterwards and mentioned it as a highlight in the end of the day wrap-up! Just a shame we didn’t have enough time to explore more of the points in detail – I will know for next time!


Andrew tells a fascinating story about his systematic approach to making the John Lewis business more responsive to consumer needs.

Government, Education and Not For Profit
Foreign and Commonwealth Office

I wanted to say that Andrew’s session was a very great success. He was extremely engaging (Even to our very mixed audience) and he has generated many ideas and plans for our business going forwards. The feedback we received from his session was very positive across the board.

University of Oxford

I would like to thank you very much indeed for your contribution to our event the other week, and let you know that the feedback from delegates regarding your presentation has been really very positive.

Nottingham Business School

I thoroughly enjoyed your presentation today, and have had some very positive comments from delegates, colleagues and other speakers, who both referred back to some things you mentioned in the final session. You really gave us food for thought.

Havebury Housing Association

I just wanted to say thank you again for a fantastic session at our conference yesterday, I’ve heard nothing but praise, even from the ‘cynics’ who normally loathe employee conferences. I think that your session really resonated with our employee base and was spot on for where we are now, and where we want to be.